Manage your store network maintenance as a strategic asset
Commercial refrigeration, AC, elevators, registers, lighting, automatic doors: across dozens or hundreds of stores, an unanticipated failure isn't just a technical problem — it's a lost sale and a customer who won't return. MAINTEX centralizes and anticipates.
Network dispersion: multi-store coordination
Dozens, hundreds or thousands of scattered stores, each with its lease, equipment, local constraints, providers. Without a centralized tool, management becomes impossible.
- Stores by dozens/hundreds
- Different equipment per site
- Multiple local providers
- Scattered management
Direct impact on customer experience: breakdown = lost sales
A broken refrigerated display means a closed aisle and discarded products. HVAC down in summer, a stopped escalator: measurable commercial losses with every incident.
- Closed aisles, lost products
- Average basket impacted
- Customer lost to competition
- Local reputation weakened
External providers: coordination, quality, costs
Refrigeration, HVAC, lighting, elevators, security specialists: retail maintenance relies heavily on external providers to coordinate across the entire network.
- Multi-specialty per site
- Contractual SLAs to track
- Opaque costs without tool
- Uneven quality by region
Network maintenance budget optimization
Several million euros annually spread across the network, with unexplained gaps between stores. Without consolidated visibility, optimization is impossible.
- Significant annual budgets
- Unequal gaps between sites
- Explosive emergency costs
- Demanding financial reporting
Centralized management of multi-site retail network
MAINTEX centralizes all your points of sale in a single tool. Each store has its file, inventory, history, indicators. Consolidated view or by brand.
- Consolidated network view
- Inventory per store
- Filters by brand/region
- Central management for leadership
Preventive maintenance on critical retail equipment
Commercial refrigeration, HVAC, elevators, escalators, auto-doors, checkouts: MAINTEX structures preventive plans and mandatory controls for each equipment.
- Refrigeration and HVAC first
- Systematic preventive
- Mandatory controls tracked
- No more breakdowns at peak sales
Provider coordination: SLA and cost control
All your providers from a single point: contracts, scope, SLAs, rates, quality indicators. Every intervention tracked and compared to commitments.
- Dedicated provider portal
- Contractual SLAs tracked
- Panel rates compared
- Performance evaluated
Mobile app for technicians and store managers
Provider technicians record their interventions on mobile (photos, reports, signatures). Store managers report incidents in a few clicks.
- On-site mobile capture
- Photos + signatures
- Fast manager reporting
- Real-time resolution tracking
AI for guided diagnostics on retail equipment
Refrigerated displays, HVAC, elevators, checkouts: multiple brands and generations. MAINTEX AI accelerates the diagnostics of provider technicians.
- Guided diagnostics by asset
- Root causes identified
- Increased First Time Fix
- Fast in-store resolution
AI Predictive + consolidated reporting by brand
Anticipation of display/HVAC breakdowns before sales impact + cost per m²/revenue, provider comparison, identification of over-consuming stores.
- Predictive on cold displays
- Cost per m² and per revenue
- Provider comparison
- Over-consuming sites targeted
“We manage 320+ stores. Before MAINTEX, each incident generated a flow of disorganized emails and sometimes duplicated interventions. Today, single network view — and maintenance costs down.”
“AI predictive on our refrigerated displays made the difference. Before, we discovered breakdowns in the morning with lost products. Now we intervene preventively at night. Zero merchandise loss for the year.”
“Providers were our weak point: opaque costs, uneven quality, missed SLAs. MAINTEX tracks every intervention vs contract. Panel rationalized, rates renegotiated.”
In retail, maintenance is a condition of commercial performance — and customer loyalty
- Sales lost at every incident
- Emergency costs multiplied
- Drifting budgets
- Stores operational continuously
- Emergency costs /2
- Network OPEX under control
See MAINTEX in action on your retail network
Independent stores, specialty chains, mass retail, omnichannel e-commerce: MAINTEX adapts to your network, your equipment and your contractor organization.