Make your CMMS the commercial differentiator of your business
Multi-client, real-time SLAs, mobile technicians, contractual reporting: for outsourced maintenance companies, CMMS isn't just an internal tool — it's the very infrastructure of your customer promise. MAINTEX protects your contracts and reveals your value.
Multi-client: data isolation and customization
Managing several clients in parallel with different requirements — equipment, SLAs, reporting, constraints — and strictly separated data. Without isolation, no commercial credibility.
- Watertight client spaces
- SLAs customized per account
- Tailored reports
- Confidentiality guaranteed
Contractual SLAs: core of the relationship and penalty risk
Acknowledgment time, travel time, restoration, availability rate: SLAs define contractual performance — and penalties when missed.
- Acknowledgment time
- Travel time
- Restoration time
- Contractual penalties
Schedule optimization: a profitability lever
Contract profitability depends on technician scheduling efficiency. A return visit doubles costs — and breaks the SLA.
- Routes to optimize
- Skills to assign
- Parts to pre-position
- First Time Fix is decisive
Client reporting: underestimated admin workload
Producing accurate contractual reports for each client — response times, FTF, costs, compliance, history — mobilizes considerable resources if done manually.
- Reports customized per client
- Reliable field data
- Heavy admin workload
- Risk of inconsistencies
Multi-client: complete data isolation
Each client has their strictly separated space: equipment, sites, procedures, SLAs, reporting formats. Your technicians only access data of the client they are working on.
- Watertight client spaces
- Per-account configuration
- Targeted technician access
- Native confidentiality
Real-time tracking of contractual SLAs
Acknowledgment, travel, restoration, FTF, availability: MAINTEX pilots each SLA in real time. Alert as soon as a threshold approaches, action before penalty.
- SLAs managed 24/7
- Anticipating threshold alerts
- Zero contractual penalty
- Demonstrable performance
Field technician schedule optimization
MAINTEX plans considering skills, location, SLA priorities, equipment history. Routes organized to minimize travel and maximize FTF.
- Right skills assigned
- Travel minimized
- SLAs prioritized automatically
- Team productivity maximized
Mobile app for field staff on all sites
Warehouses, offices, retail outlets, industrial sites: variable connectivity. MAINTEX works in full mobile, offline, with sync on network return.
- Native offline mode
- Auto-sync on network return
- Photo capture + signature
- Real-time SLA traceability
AI for maximized First Time Fix
FTF is the #1 profitability indicator in outsourced maintenance. MAINTEX AI identifies root causes and procedures before intervention to maximize first-visit resolution.
- Guided diagnostics before departure
- Probable parts identified
- Contextualized procedures
- FTF +30%
AI Predictive + automated client reporting
Anticipation before the client call = commercial differentiation. + customized contractual reports automatically generated from real field data.
- Predictive = client call reversed
- Auto reports per client
- Reliable field data
- Secured renewals
“We manage 18 client contracts with 32 field technicians. Before MAINTEX, SLAs were monitored after the fact — now in real time. In the last quarter, zero SLA penalty invoiced.”
“Client reporting tied up 3 admin staff for a week per month. With MAINTEX it is automatic, customized per client, reliable — built on field data. Our clients receive more detailed reports than before.”
“AI predictive transformed our commercial positioning. We call our clients before they call us. On our last 2 renewals, clients renewed without competitive bidding.”
In technical services, CMMS is the condition for performance — and for commercial differentiation
- SLA penalties invoiced
- Reporting admin burden
- Differentiation impossible
- Zero SLA penalty
- Auto reports
- Secured renewals
See MAINTEX in action on your outsourced maintenance business
Multi-client contracts, mobile technicians, contractual SLAs, custom reporting: MAINTEX adapts to your organization, your customers and your performance commitments.